Design Thinking is an internationally recognised, proven, and widely used innovation methodology that is applied across businesses, disciplines, and fields to solve complex problems. The five-step process of Design Thinking relies on its human-centric approach to innovation, incorporating key elements that leverage on multidisciplinary teams, flexible environments, uninhibited brainstorming activities, and most importantly, empathy for the end user.

Embracing Design Thinking in government offices and organisations disrupts silo-thinking culture, promotes multidisciplinary collaboration, puts user needs at the forefront of any design such that innovation becomes meaningful and purposeful for its users and stakeholders.

Experiencing Design Thinking is a combination of learning the methodology and undergoing a behavioural and mindset change. It is best learned hands-on and by working on a real-world project. With Design Thinking as a core competency, problem-solvers are further empowered and their existing skills enhanced.